An Introduction to Guest Service
An Introduction to Guest Service
AVAILABLE FOR PURCHASE BY MEMBERS ONLY.

(2016) One foundation for a memorable experience at a ski area of any size is the quality of the service each guest receives from your employees. Regardless of the department-from line cook to ski instructor and from groomer to parking lot attendant-each and every employee plays a role in delivering great experiences. This video, produced by NSAA with input from HR professionals, provides new and returning employees an overview of what exceptional guest service at a ski area entails. Meant to support your existing employee orientation and training, this video uses real-life examples of good and not-so-good service to reinforce easily understood models and tips for all employees to follow.

Available as a download only. A box.com link will be emailed to you upon purchase. The item will be available for YOUR download only and cannot be forwarded to others.
25.00