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Business Acumen: Becoming A Continuous Learning Organization

Organizations committed to developing a learning culture keep pace with technology and innovation. They retain more of their workforce, and their employees are more productive. This course teaches leaders how to build a culture of continuous learning.
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Business Power Skills: Customer Service

Companies that don't consider themselves in the customer service business don't succeed. Eventually, they lose customers and high-performing employees, as well as their ability to compete. For this reason, it's imperative all leaders throughout your organization learn to model great customer service and cultivate a culture of exceptional customer service. This course teaches leaders the value of customer service and explores the difference between external and internal customers and why it is important to keep both happy.
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Customer Svc: De-Escalation Methods for Difficult Customers

This video training explores customer service de-escalation techniques for difficult customers. This course demonstrates how to avoid confrontational language. This training discusses key de-escalation techniques, including using a positive tone, active listening, and open body language.
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Difficult Conversations

Difficult conversations can be a key area of growth for your career and personal life. Although uncomfortable, they are necessary to maintain harmony. This online training reviews what a courageous conversation is, the methods of holding a difficult conversation, and how to give and provide effective feedback. This course discusses why we hold courageous conversations.
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Effective Communcation - Avoid the 6 Common Mistakes

One study has found 70% of small to mid-sized businesses maintain that their biggest problem is communication. This training course illustrates the 6 most common errors in communication, and teaches learners how to communicate more effectively.
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Effective Performance Reviews

Performance reviews allow managers to assess an employee's work performance, identify strengths and weaknesses, provide feedback, and set goals. This training course teaches leaders how to organize and run a performance review, as well as what to avoid during the review.
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Emergency Response: To The Point

Being prepared for an emergency helps ensure employees will respond appropriately should one occur, and increases the chance of having more positive outcomes. Severe weather, earthquakes, fires, and chemical releases are all examples of potential workplace emergencies. This video training course is for all employees to learn about emergency response procedures.
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Employee Motivation: Leading Generationally Diverse Teams

This training course gives an overview of the skills and values each generation brings to the workplace, presents the values shared by all, and offers insight on how to effectively lead generationally diverse teams.
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Excavator Safety: How They Work And Their Hazards

According to OSHA, excavation and trenching work has a much higher fatality rate than other construction work. This makes it critical for excavator operators to know all about excavators and their potential hazards before using them. Focused on teaching workers about the different types of excavator hazards they may encounter and how to deal with them, this course demonstrates how excavators work and how to navigate their hazards.
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Hand and Power Tool Safety

Close to a half million people go to the emergency room every year with injuries, a significant portion of which are fatal, from using hand and power tools. Consequently, employees who work with hand and power tools in their daily operations need to be trained on the dangers associated with these tools and how to prevent them. This course shows the various hazards, long-term health problems and immediate traumatic injuries that can result from using hand and power tools incorrectly, while teaching employees the safe work practices and different types of Personal Protective Equipment (PPE) to use to avoid these dangers.
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Fall Education Seminars

Aug - Oct, 2026

10 Regional Locations

Hood River Inn, OR

Mountain Technology Symposium

October 6-8, 2026

Hood River Inn, OR