Lift Operations - Setting Your Guests up for Success: Maze Design, Load and Unload Ramp Setup
This session will discuss methods of setting up Mazes, Ramps and Signage to most effectively impact the success of your guests. Essential concepts to be covered will include calculating the appropriate maze length needed before the load board, and correct placement of unload signs. Bring your questions and ideas.
The What, Why, and How of Creating Unseated Passenger Plans
Unseated passenger plans are critical tools to help areas and their employees respond to incidents quickly, effectively, and safely. If you don’t have this plan already, or are in the process of updating yours, this is a session you won’t want to miss. This session will cover recommendations for what to include and, using an actual lift scenario, go through the process of creating a plan for that lift. You will then be able to walk through those same steps at your area to create or update your own plans.
Lunch and Learn Session
Be ready with your pen and paper as we dig into several topics during this working lunch. Our speakers and industry experts discuss the role communications and PR play in your guest education efforts along with examples of great guest education programs, the importance and impact of having a post-incident communication strategy, lift operations training best practices, and how to collaborate with your ski school and competition programs to keep lift riding safety front and center with students and athletes of all ages.
Root Cause Analysis & the Five Why’s
Incidents and near misses rarely ‘just’ happen. And, trends in incidents don’t appear overnight. Using thoughtful analysis and well-defined tools, you can identify the core (root) reason (cause) why something happened. Which then allows you to develop solutions to address that cause. Join this class to learn or brush up on how to conduct a root cause and trend analysis using example lift incidents. And, of course, we will also identify potential solutions so that you can work with your area team to address issues you are facing at your area.
Breaking the Cycle: A Lift Operations Roundtable
“But we’ve always done it that way!” Sound familiar? Change is hard - and we're here to help. This facilitated roundtable is intended to bring out and bring up the barriers and challenges you face making changes at your area. Maybe it’s terrain, snow, staffing, or culture – bring the challenges you face and we will discuss strategies to address those barriers, the takeaways from the other Boot Camp sessions, and help you move your lift operation forward.